FAQ Search Select a Category BarkBath Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go My Perfect Sweep TURBO® has no power. What should I do? Answer: The first thing to check is to make sure the cord is plugged into a functioning outlet. Maybe try another outlet or plug something else into the outlet to make sure it is working. Your machine will need to be in the off position while charging. If the machine was left in the on position, it will not charge. Make sure the dirt cup is securely placed into the machine. Test this by pressing down on the machine to ensure the dirt cup is in place. Check to see if the charger is warm at the outlet after being plugged in for several minutes. If it is not warm, a new charger will be needed. To order, give us a call at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m., ET. If the charger is warm, please contact BISSELL Consumer Services by phone or email us at: http://www.bissell.com/support/contact-us/email-us/. The machine should be plugged in for a minimum of 16 hours for the first use and then once the machine has been depleted it should charge for 12 continuous hours.