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My brush stopped rotating. What could be wrong?


Please unplug the machine from the outlet. Check the belt for damage by removing the sole plate under the machine. There are 6 screws to remove. Remove the belt cover on the non-cord side. Slide the brush out. If there is any damage to the brush or belt, the parts can be ordered by BISSELL Consumer Services either online at under the Parts and Accessories tab or by calling 1-800-237-7691, Monday - Friday, 8 a.m. to 10 p.m. or Saturday, 9 a.m. to 8 p.m. ET.

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