FAQ Search Select a Category BarkBath Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go The brush is not rotating on my machine. What should I check? Answer: Make sure the machine is unplugged form an outlet before you try these fixes. Remove the four screws from the bottom of the machine and the screw in the middle of the plate, directly above the brush. Lift the plate off. Grab the Rotating Floor Brush at both ends and lift. Clean strings, hair, and other debris from the brush. Make sure to also clean strings, hair, and other debris from the Motor Pulley and Drive Belt areas. Check and make sure the belt isn’t broken. If it is, the replacement belt should be a Style 7, 9, or 10. If your brush still doesn’t rotate, take your machine to a BISSELL Authorized Service Center. You can find the nearest one by clicking here or call 1-800-237-7691 and pick option #1. Related Questions Why is my vacuum sounding loud? What should I check? Where can I get a replacement brush and brush belt for my BISSELL Go Vac? My Powergroom® Pet Canister Vacuum power cord does not rewind fully. What should I do? Why doesn't the power cord rewind fully on my Pet Hair Eraser® or Opticlean® Cyclonic Vacuum?