FAQ Search Select a Category BarkBath Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go How do I close the door on my machine? Answer: - Make sure to disconnect the hose prior to closing the quick release hose door. With the hose disconnected, lock into place, then lock in the hose. - Make sure to twist the hose to lock in place. If you require additional assistance, please call BISSELL Consumer Services Toll free at 1-800-237-7691 Monday through Friday from 8 a.m. to 10 p.m. or Saturdays from 9 a.m. to 8 p.m. ET.