1. First, check the indicator light. If the light is on, the unit has power. When the light goes off, the unit is ready to use.
2. Try plugging into a different outlet or try a different appliance on the same outlet to make sure it’s not the outlet itself that’s the problem.
3. If you still don’t have power, please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!