Determine the source of the odor, and remove any solid residue. Following the machine instructions and using hot water, use your deep cleaner to thoroughly deep clean the carpet fibers. For basic home odors, including smoke, we recommend using Professional Odor Control Formula for full size Deep Cleaning Machines. After cleaning, accelerate the drying process by using fans to ventilate the area. As always, please be sure to try cleaning methods on an inconspicuous area first to test for colorfastness and other possible problems.
For additional questions please contact BISSELL Consumer Services at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., or Saturday 9 a.m. to 8 p.m., ET. A representative will assist you.