FAQ Search Select a Category BarkBath Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go My SpotClean is leaking out of the bottom. What do I check? Answer: Please confirm where the leak is coming from. If your machine is leaking from the bottom of the solution tank, please see our FAQ regarding the leak from the Solution Tank. Make sure the separator stack inside the collection tank is in place properly. The arrow on the separator stack should be in line with the lock icon on the collection tank. If it is not locked into place, the collection tank will leak or you will have leaking out of the bottom of the machine. See picture: Remove the solution tank, fill with water, and see if it is leaking freely (While removed from the machine). If YES, the solution tank is leaking, please refer to the FAQ for "Solution Tank Leaking" for further assistance. If NO, the solution tank is NOT leaking please try these steps: Remove the collection tank and see if there is water sitting in the receiving area. If there is water in the receiving area, make sure the "duck bill" gasket is not missing from the collection tank or inserted wrong (the tall "duck bill" side of the gasket should be inserted into the opening on the outer, rounded side of the tank). Ensure the gasket is open by taking it out and squeezing the tall "duck bill" flap, forcing it open on the end. See pictures below: Check to make sure the float in the collection tank is operating properly. Empty the collection tank and turn it over repeatedly. The float should slide easily back and forth. If the float is stuck in the open position, water can get into the housing of the machine. You may need to replace the float stack if necessary. If there is NO water in the receiving area, please take the machine to a BISSELL Authorized Service Center to have a quality technician inspect the machine. However, If the leak is actually coming from the bottom of the machine (and step 2 is not the issue), please contact BISSELL Consumer Care at 1-800-237-7691 Monday through Friday 8:00 am - 10:00 pm; Saturday 9:00 am - 8:00 pm; Sunday 10:00 am - 7:00 pm EST for further assistance.