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Why won't my PROlite® power shut off?

Answer:

Note:  If the vacuum powers up, but the brush doesn’t turn, see our “brush not turning” FAQ for troubleshooting.

1. First, make sure the power vacuum is turned off.  The button won’t illuminate when the vacuum is turned off.

2. Unplug the vacuum and check the entire length of the power cord and the plug to see if it’s damaged.  Run the palm of your hand down the entire length of the cord and feel for any edges.  The cord should be smooth all the way down.  If the cord is damaged, please take your vacuum to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/support/product-support/service-centers or by calling 1-800-237-7691, available 24 hours a day. 

3. Unplug the vacuum from the outlet. 

4. Make sure the handle has been screwed in securely.  If the screws haven’t been installed, reinstall the handle and secure by inserting the screws making sure no gap is between the handle and the base.  If there’s a gap, push firmly until flush.

5. Once you’ve reinstalled and screwed in the handle, plug the vacuum into a working outlet and push the power button.  After the vacuum turns on, push the power button again to turn off the unit. 

6. If the vacuum still doesn’t turn off, unplug it from the outlet and take it to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/support/product-support/service-centers or by calling 1-800-237-7691, available 24 hours a day.

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