If you find that the brush roll has stopped rotating, there are a couple remedies to try to fix the problem:

• The brush roll switch may be turned off. To turn the brush roll on, simply set the brush roll button to the ‘on’ position. 
• The vacuum may be locked in the upright position. When the vacuum is in the upright position the brush roll will not rotate
• Recline the vacuum and switch the brush roll button on
• If you are vacuuming on Premium Soft Carpet and the brush roll is not rotating, you may need to turn the Floor Type Setting towards higher carpet. You may have stalled the brush motor.  To reset, turn off and unplug, then plug back in and turn on
• The brush roll may have lodged debris or other entanglements keeping the brush from rotating
• To fix, you’ll need to remove the brush roll to inspect
• First, make sure your vacuum is turned off
• Using a Philips head screw driver, unscrew the 10 screws on the bottom of the base to remove the bottom cover
• Pull the roller straight out and slide the belt off the motor gear
• You should now inspect the brush roll by placing it on its end and letting it spin. The brush roll should spin freely, multiple times with one flick. If it doesn’t, the brush roll should be replaced.  Check the belt for any damage and replace if needed
• To place the belt back on the brush roll, pinch the belt around the brush and hook back around the motor gear
• Next, rotate the brush roll into place and line up the end caps. 
• Now you may re-attach the cover with the 10 screws.   Plug back in to reset your brush motor and it should now rotate when on and reclined.

We hope these tips have helped and your brush roll is now rotating properly!