Return Policy

BISSELL.com’s return policy is simple and convenient:

  • If you’re not completely satisfied with your purchase, return your item(s) in its original packaging with all accessories, manuals, and parts, for a refund. You have 30 days from the delivery date of your original purchase to make a return*.
  • You can arrange for at-home pick-up of your return
  • Pay just $4.95 in return shipping
  • This return policy is for merchandise purchased directly from bissell.com only and does not override any retail establishments return policy.

* Cleaning formula purchases cannot be returned or refunded

Return Instructions:

  1. Pack up the product:
    • For returns of The Anna Upright Cordless/Hybrid Vacuum:
      Contact us at 1-800-237-7691 for packing instructions. This unique product requires special care for packing and shipping.

  2. For all other returns:
    • Pack all items (including all accessories and manuals) securely in its original packaging and include the packaging list that was sent with the order.

  3. Apply the return label:
    • For returns of The Anna Upright Cordless/Hybrid Vacuum:
      After you have contacted us at 1-800-237-7691, we will send you a box and label to use to ship the product. A $4.95 return shipping fee will be deducted from your refund.

  4. For all other returns:
    • Attach the return address label on the outside of the package being returned. A $4.95 return shipping fee will be deducted from your bill.

  5. For all other returns:
    • Attach the return address label on the outside of the package being returned. A $4.95 return shipping fee will be deducted from your bill.

  6. Ship the package:

Refund Information:

Once we receive the merchandise, it will be inspected to make sure it meets quality standards. BISSELL Inc. reserves the right to deny refund for returned merchandise which appears to be excessively used or abused.

Once your return is received by BISSELL, it may take up to two weeks for your refund to be issued. Original shipping and handling costs will not be refunded. The refund will be issued in either check or credit format based on the original purchase once the return has been processed at our facility. If you are out of the 30 day window for returns, refer to the warranty policy in your user's guide.

Return mailing address: 

BISSELL Homecare, Inc.
901 E Hi-Line Rd
Pharr TX 78577