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Consumer Care

VisualLearningWe’re here to help when you need us! Find some common support tools below or search our extensive collection of FAQs.

How-To Videos
Replacement Parts
Register your product
View Your Order
User Guide Search
Service Center Locations
Stain Removal Guide

Not finding what you’re looking for? Contact us and we’ll help get you what you need.


Email Us:
Email Consumer Care
We respond to emails within one business day.
On the weekends, we are out celebrating life and making memories with our friends and families. We hope you are too! If you need immediate assistance, we do have help available over the phone. 
Call Us:


Mon-Fri: 8am to 10pm ET
Sat: 9am to 8pm ET
Sun: 10am to 7pm ET

or Text Us:


For product support, please have
your machine, model and serial
number available in order to assist
our team with providing a quick
resolution to your request.

Product Support
  • Find Replacement Parts:
  • It’ll be helpful to have your machine’s model number on hand. Not sure where to look? 

    On machines it’s on a white label like this. It’s usually on the lower back or bottom of the machine (for Lift-Off® models, remove the Lift-Off pod to find label) or behind the cleaning tanks.


    On cleaning formulas the model number is actually called an item number. Look for it on the back of the bottle or can, near the bottom. Here’s a sample:


    Need Help?
    Call: 1-800-237-7691
    Monday - Friday: 8am to 10pm ET
    Saturday: 9am to 8pm ET
    Sunday: 10am to 7pm ET
  • Register Your Product:

    Recently purchased a BISSELL Product?

    Register Your Product

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