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Customer Support

VisualLearningWe’re here to help when you need us! Find some common support tools below or search our extensive collection of FAQs.

How-to videos
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Service Center Locations
Stain removal guide

Not finding what you’re looking for? Contact us and we’ll help get you what you need.


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Email Customer Care
We respond to emails within one business day.
On the weekends, we are out celebrating life and making memories with our friends and families. We hope you are too! If you need immediate assistance, we do have help available over the phone. 
Call Us:


Mon-Fri: 8am to 10pm ET
Sat: 9am to 8pm ET
Sun: 10am to 7pm ET

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