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The brush on my vacuum is not rotating. What should I check?

  • There is a belt disengager on this machine. It is a pedal on the base of the vacuum. Ensure this is not engaged to stop the belt and brush.
  • Remove the access panel, which is on the bottom of the machine. There are 4 tabs to lift on the access panel to remove. Start with tab 1 then 2-4 tabs. - Check the brush, and belt for any damage. Clean off any debris on the brush.
  • If the brush will not turn by hand, or the belt is broken, these parts will need to be replaced. You can order online at under the Parts and Accessories tab.

If you are still experiencing difficulty, please contact Consumer Services at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., or Saturday 9 a.m. to 8 p.m., ET. A representative will assist you.

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