FAQ Search Select a Category BarkBath Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go My Pet Hair Eraser® Cordless Hand Vacuum has no power. What should I do? Answer: First, check if the battery is fully charged. It takes 16 hours to charge after the initial 24 hour charge prior to your first use. Make sure the unit is in the “off” position before charging. See if the vacuum is securely placed in the charging base. Also, make sure the charging base adapter is plugged into a wall outlet. The red indicator light will illuminate and remain on when plugged in. Please note: The adapter may become warm during charging—this is normal. Still need help? Please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!