A little steam coming from the cap area is normal. This is how the Steam Shot™ vents to prevent too much pressure building up. As long as you don’t hold it around the cap area, this won’t cause a problem.
If the unit is continually spraying steam from the cap, or is spraying a large amount of steam, please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!