Remove the access plate to check the belt or brush for damage. There are 5 Phillip head screws to remove the access plate. Clean any debris off the brush. Replace the belt or brush if needed.
If you require additional assistance, please call BISSELL Consumer Services Toll free at 1-800-237-7691 Monday through Friday from 8 a.m. to 10 p.m. or Saturdays from 9 a.m. to 8 p.m. ET.