1. Pick up slightly on your mop. The mop head should naturally spring to a vertical position when it’s picked up off the floor, as shown below.
2. If your mop doesn’t spring up, check if it still gives off steam. If it does, the mop still functions and you can manually rotate the mop head. If the mop head does not steam, or you want to have the spring function, you can order a replacement by clicking here: