FAQ Search Select a Category BarkBath Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go My PowerGlide® (1305 & 1306 models) vacuum is not suctioning or is blowing dust. What do I check? Answer: Make sure the hose is properly attached to the lower hose on the lower back. The hose will clip into place on the lower hose to ensure a secure seal. Make sure the hose is not attached to the wand. There will be no suction if it is not attached to the lower hose on the lower back. Adjust the variable suction control on the hose, the more open it is, the less suction you will have. The arrow on the suction control knob will show you where you have the suction control set to. (In the photo below, the arrow on the suction control knob is showing to the + meaning the varible suction valve is closed. If you turn it toward the direction of the red arrow - it will open the suction valve allowing less suction. Make sure the Easy Empty dirt tank is installed properly and locked into place. (Set bottom of dirt tank in first and push back until you hear it lock into place on the vacuum). Make sure the dirt cup is empty. Remove the dirt cup by pushing on the "Empty" button located right in front of the handle under the BISSELL Logo. Once released, push on the "Push to Empty Bin" button located on the back of the dirt container to release dirt and debris into the garbage. Check the end of the hose for suction. If there is no suction, check the hose for clogs by removing the hose from where the hose enters the machine where you will have to remove the two (2) Phillips screws that hold the upper hose on and then stretch the hose and push a broomstick through until it his the elbow. Attempt to shake out debris from the elbow end. Then remove the two screws on the right side of the lower hose and lay flat and push a broomstick through to clear any obstructions. Reattach hoses and check for suction again at the end of the hose. And then check for suction with the entire machine put back together. Check the filters. 2 Pre-Motor filters are located in the upper cyclone and the Post Motor filter is located below the dirt tank. Wash with cold water or replace as needed. Allow the filters to completely air dry before putting it back into the machine. To locate the pre-motor filters, take out the dirt tank assembly and unlock the tank using the lock and unlock icons. Pull up on the tank handle and it will expose the two pre-motor filters. The charcoal filter will have a grey flap on it. Pull up on that to get to the black sponge filter. Remove both and wash with cold water or replace as needed. Allow the filters to completely air dry before putting them back into the machine. **NOTE: Because of the air path, the bottom of the foam filter will get "full" first. Be sure you lift the thin top filter and remove the thick sponge filter and look at the bottom to see if it is dirty. If so, wash and completely dry before using again. To locate the Post Motor Filter, take off the dirt tank assembly and you will see a button that says "filter." Push on the filter button and it will release the filter cover. Then grab each side of the filter where there are tabs (one on each side) and pull straight off. Wash in cold water and wait for it to completely air dry before putting it back into the machine. If you have a white pleated filter instead of black, it is NOT washable and will need to be replaced if dirty. Make sure the Upper Tank and Inner Cyclone is clear of any debris. Remove the tank by pushing the "Empty" button located right in front of the handle. Grasp the carry handle and base the dirt cup and unlock the tank by using the lock and unlock icons as a reference. Slide to unlock position to unlock icon. (Turning carry handle left to right). Take the inner cyclone out by lifting it out of the dirt cup. The cyclone can be rinsed off. Be sure it is completely dry before putting back into the dirt cup. To put the cyclone back into the dirt cup the three tabs on the cyclone need to match up with their mating slots on the dirt tank. Otherwise the tank will not seat properly into the machine. Does the brush turn? If not, remove the seven (7) screws in the brush cover using a Phillips screwdriver (see photo below). Lift up and remove the brush cover to access the brush roll. clear any hair, strings, or debris from the brush and motor pulley area. Check the belt to make sure it is not broken or stretched out. If so, a new belt will be needed. If everything appears in tack (the brush and belt is fine) put everything back together and reset the brush roll - it is possible if the vacuum becomes clogged or something large was suctioned up, it will turn the brush roll off to prevent further damage. Follow these steps to reset the brush roll: Turn the brush roll switch to the off position Turn the vacuum off. Unplug the vacuum from the outlet. Locate the red reset button on the back lower right of the vacuum (opposite side of the hose) Press the red button to reset. Plug in the vacuum and turn it on. Turn on the brush roll switch Recline the vacuum and see if the brush has started to rotate. If there is still no suction, please take the machine to a BISSELL Authorized Service Center to have a Quality Technician inspect the machine. Please remember, clogs, cleanings, broken belts, and brushes, along with dirty filters are not covered under the BISSELL Manufacturing warranty. Please click here to find the nearest Authorized Service Center near you: http://www.bissell.com/support/product-support/service-centers/ IF YOUR MACHINE IS BLOWING DUST THROUGH THE LOWER HOSE WHILE USING THE ATTACHMENT HOSE: Remove the two screws on the right side of the lower hose and lay flat and push a broomstick through to clear any obstructions. Reattach hoses and check for suction again at the end of the hose. And then check for suction with the entire machine put back together. Throughly vacuum the area where the machine is sitting. You may also turn the brush roll off to prevent this from happening.