FAQ Search Select a Category BarkBath Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go My Pet Hair Eraser™ has no suction. What should I do? Answer: The first thing to check is to make sure the dirt cup is empty. The unit will turn on, but will not pick up debris if the dirt cup is full or if large debris is stuck in the sweeper. Avoid picking up large/heavy items. Then, check to see if the brush is rotating. If the brush is not rotating, make sure the machine is fully charged. The machine needs to be plugged in until the red light turns green. This could take up to 24 hours. If the brush is rotating, make sure the dirt container is securely placed into the machine. Press down on the machine to ensure the dirt container is in place. The unit will continue to run even with the dirt container not in place.