There are a few steps you can take.
- Make sure the auto switch dial is set on water only.
- Use your finger to press the x-valve (it can be found on the insert of the shampoo container) to see if shampoo comes out. If it doesn’t, rinse the insert in hot water.
- Apply pressure when inserting the shampoo container in the machine to make sure it’s making contact.
If you’re still having difficulty, we recommend taking your machine to a BISSELL Authorized Service Center. Find one by clicking here.