FAQ Search Select a Category BarkBath Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go Why is the water door on my Symphony™ Vac & Steam hard to open? Answer: Press the tabs on each side of where the water goes in and pull open like a mail box. Do not pull up and out, it will make it very difficult. Related Questions How do I know when to change the water filter on my Symphony™ My floors are streaked after using my PowerFresh® Steam Mop. My Steam Shot™ has no heat. What should I do? How do I use my Symphony Steam Mop to sanitize my floor?