FAQ Search Select a Category BarkBath Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go My Pet Hair Eraser® Cordless Hand Vacuum has low to no suction. What should I do? Answer: First, remove the dirt cup from the hand vac. Turn unit on & check for suction at the motor duct (pictured below). If there’s no suction here, go to step 5. If there is suction here, go on to step 2. With the dirt cup in place, check for suction at the end of the nozzle (pictured below). If there’s no suction, see if the nozzle is clogged. Check the dirt container. If it’s full, emptying it may restore suction. Also, check that the filter is clean. You can rinse it with warm water and mild detergent if simply tapping it against a garbage can doesn’t do the trick. Allow the filter to dry completely before reinstalling. If the filter is missing, damaged, or worn out, you can replace it by clicking here: http://www.bissell.com/replacement-filters-2-pack-for-stick-and-hand-vacuums-52h6?productid=94V5 Make sure that the vacuum is fully charged. Suction may decrease as charge runs out. It takes the vacuum 16 hours to fully charge. If the unit still has little or no suction, please take your vacuum to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/support/product-support/service-centers/ or by calling 1-800-237-7691, available 24 hours a day.