1. Be sure the unit has been tried in multiple outlets. Double check the outlet with some other electronic appliances.
2. Next, try unplugging your machine and then check entire length of power cord for damage. If you find it’s damaged, immediately stop using the machine and take it to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/support/product-support/service-centers or by calling 1-800-237-7691, available 24 hours a day.
Still need help? Please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!