FAQ Search Select a Category BarkBath Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go When using the tools, dust blows out at the bottom hose. What is wrong? Answer: Check for clogs in the lower hose. Remove the screw from the left side of the lower hose on the back of the unit and straighten this section of the hose by pulling it down or lay the machine out flat and roll the machine on its side with the lower house toward the top side. (The foot release will need to be push twice in order for the machine to lay flat.) Look through the hose for any debris. Push a broomstick through the lower hose to unclog. (The access panel can be removed for better access). There are 4 numbered tabs to push to remove the access panel. Start at tab 1 by the back wheel, then push tabs 2-4. Thoroughly vacuum the area the machine is placed on. The brush will continue to rotate. The brush rotation will cause debris to move up through the hose If you would like assistance by phone, please call us at 1-800-237-7691, ET.