FAQ Search Select a Category BarkBath Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go My Total Floors® Wet and Dry or PowerEase® Wet and Dry is leaving excess water on the floor. What should I do? Answer: Check your Powerease® or Total Floors® for low suction. See our low suction FAQ for details. If your machine has good suction, remove the mop pad and then suction the remaining water. The wet mop pad may be putting additional water onto the floor. Still need help? Please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!