Use the following steps if your Symphony™ Vac & Steam is leaking between the machine and filter:
- Unplug your machine and remove the water filter. The filter is located on the back of the machine below the water tank.
“Dummy” Filters are grey have no grip handles on the sides. True Water Filters are grey and partially clear, have grip handles on the sides, and have a water droplet icon and the word “filter” on it.
- To remove, firmly grasp the filter at the sides and pull outward.
- Inspect the filter for cracks. Also inspect the rubber gasket for damage. If cracks/damage is found, a new filter needs to be ordered.
- Reinsert the filter. Firmly push the filter into place until it sits flush with machine. There should be no gaps.
If your machine is still leaking, please contact us. A representative will be happy to assist you.