We’re sorry you are experiencing difficulty with the dirt bin on your Steam&Sweep. Please follow these steps below to ensure it is locked in place correctly. If the dirt bin is not secured properly, it can cause the machine to feel hard to push while using.
- 1.Inspect the dirt cup to make sure the clip is intact.
- 2.Make sure the machine is upright and the dirt container is on the ground. Place the unit directly over the top of the dirt container lining up the half-moon edge together.
- 3.Inspect the dirt container to make sure the small latch is not broken and freely moves. Please reference the images below for clarity.
If you continue to experience difficulty with you dirt bin, please contact a BISSELL Authorized Service Center in your area. To locate a BISSELL Authorized Service Center, visit http://www.bissell.com/support/product-support/service-centers. Enter you zip code in the Service Center box to perform the search.
For all other questions or concerns please contact BISSELL Consumer Care at 1-800-237-7691, Monday- Friday 8 a.m.-10 p.m., Saturday 9 a.m.- 8 p.m. or Sunday 10 a.m.- 7 p.m. EST & a representative would gladly assist you.