FAQ Search Select a Category BarkBath Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go When will my order be delivered? Answer: Orders typically take 5-7 business days to arrive unless expedited shipping was requested or chosen if you ordered online. To determine the status of your order, please call BISSELL Consumer Services at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., or Saturday 9 a.m. to 8 p.m., ET. A representative will assist you. Please provide the order number if possible. You can also email us at http://www.bissell.com/support/contact-us/email-us Related Questions How often should I deep clean my carpet? I have purchased OxyKIC in the past and can no longer find this - why? Where can I purchase replacement parts for my BISSELL Deep Cleaner? I have an upright carpet cleaner. When mixing the cleansing formula do I use it full strength or dilute it in my machine?