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Why does my Powerforce® Helix have no or low suction?

Use the following steps if your Powerforce® Helix has no or low suction:
  • The dirt tank should be empty and the inner cyclone should be clean. Remove the tank by pressing the “Empty” button located on the handle. 
  • Over a trash bin, press the empty latch on the bottom back of the dirt tank to empty the tank.
  • To remove the inner cyclone, grasp the squared end of the cyclone and twist it to the unlocked position. If necessary, wash the cyclone and allow to completely dry before reassembly.
  • With the cyclone still removed, lift up on the "pull for filter" tab on the dirt tank to access the filter.
  • Remove the foam filter. If necessary, wash the filter and allow to completely dry before reassembly.

pull for filter remove filter 

  • Replace the cyclone by inserting the tabs into their mating slots in the dirt tank and twisting to the locked position. The cyclone will click into place.
  • Replace the filter and snap shut the top and bottom lids of the dirt tank. Test for suction.
  • If there is still no or low suction, there may be a clog in the hose.
  • Detach the hose where it attaches to the lower hose.
  • Detach the other end of the hose by twisting left and pulling out. Run a broomstick through the entire length of the hose to clear any clogs. 

dettach hose lower dettach hose upper

  • Stretch the entire length of the hose section by section to inspect for holes or cracks. Also inspect the lower hose for holes or cracks. If a hole or crack is found, a new hose needs to be ordered.
  • Next, inspect both ends of the hose for cracks in the plastic. If a crack is found, a new hose needs to be ordered.

hose ends

  • With the hose still detached, unplug the vacuum and remove the screw on the lower back of the vacuum holding the lower hose in place.
  • Pull the lower hose flat to the ground and check for clogs. If a clog is found, insert a broomstick to clear it. 
unscrew lower hose lower hose down
  • Reinsert the screw to reattach the lower hose.
  • To reattach the long hose, first align the tabs on the clear end with their mating slots and twist right to lock in place.
  • Then, reattach the black end of the hose and test for suction.

If your machine still has no or low suction, please contact us. A representative will be happy to assist you.

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