To view and/or print a User’s Guide, go to the BISSELL Homepage, http://www.bissell.com and select "Customer Service" from the navigation bar on the top of the homepage. Next, choose "User’s Guide" from the drop down menu. Locate your machine and click on it to download, view, or print the User's Guide. You may also use the link below to arrive at the User's Guide list: http://www.bissell.com/Products/UserGuides.asp If the User's Guide is only available in .pdf format, you will need to have Adobe Acrobat Reader in order to view and print it. If you do not have Adobe Acrobat Reader, you can download it free of charge by selecting the yellow Adobe Acrobat box on the left menu.