We are sorry you are experiencing difficulty with your Lift-Off ® Steam Mop pads sliding off your foot while cleaning.
Please check the serial number of your Lift-Off ® Steam Mop. To locate the serial number on your unit, please check the white sticker on the back of the Lift-Off ® pod. The serial number will be printed on this sticker, after the model number. If you have a serial number of 12039101E or prior, please contact BISSELL Consumer Care for an immediate resolve.
To contact us please visit http://www.bissell.com/support/contact-us/email-us or call the BISSELL Consumer Care team at 1-800-237-7691, Monday- Friday 8 a.m.-10 p.m., Saturday 9 a.m.- 8 p.m. or Sunday 10 a.m.- 7 p.m. EST & a representative would gladly assist you.