FAQ Search Select a Category BarkBath Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go Why did you charge my order sales tax? Answer: Current tax law requires that businesses collect tax on sales conducted in a state where the business has a physical presence. The taxes levied are the state taxes of where the sale is conducted. Because BISSELL has a physical presence in your state, we are required to collect the applicable state sales tax. Related Questions How often should I deep clean my carpet? I have purchased OxyKIC in the past and can no longer find this - why? Where can I purchase replacement parts for my BISSELL Deep Cleaner? I have an upright carpet cleaner. When mixing the cleansing formula do I use it full strength or dilute it in my machine?