BISSELL has been providing quality floor care products for over 140 years. Our deep cleaning products are well known for their quality and superior performance. These same standards apply to our vacuum products as well. BISSELL supports their products with a fully staffed Consumer Services department to answer your questions. To speak with a BISSELL Consumer Services representative, please call 1-800-237-7691, Monday - Friday, 8 a.m. to 10 p.m. or Saturday, 9 a.m. to 8 p.m. ET, Sunday 10 am to 7 pm EST.