Remember, the cap must be pushed down and then twisted in order to come off. Also, the cap won’t come off the Steam Shot™ if it’s still hot enough to steam. Unplug the steamer and allow it to cool. Once cooled, the cap should come off. Note: Before opening the cap, relieve pressure inside the unit by holding the steam trigger. Once relieved and cooled, the cap can be removed.
If the cap still won’t come off, please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!