Be sure the cord is not knotted or twisted. Also, the cord should only be pulled out until the yellow line is visible. Pulling any farther can damage the cord.
Still need help? Please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!