FAQ Search Select a Category BarkBath Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go The carpet feels stiff and stands up after cleaning. What do I do? Answer: If the carpet still feels stiff after using the BISSELL machine and BISSELL shampoo, it is most likely you still have the BISSELL shampoo in the carpet fibers. Please do not apply anything additional to the carpet fibers. Perform a final Water Only rinse over the affected area. After the final water rinse dries, please feel the area. Without the additional shampoo in the carpet fibers, your carpet should not feel stiff any longer. If this suggestion does not correct the problem, please call toll free 1-800-237-7691 Monday through Friday 8am-10pm ET or Saturdays from 9am-8pm ET. A representative will gladly assist you. Related Questions How do I use the 2X concentrated formula? How often should I deep clean my carpet? Allergens - did you know? I have a cat who decided to spray the seat cushions on two of my chairs. How do I get rid of the smell in the foam cushions of the upholstery?