The User's Guide is available online free of charge. Please follow these directions to obtain it: Go to the BISSELL Homepage, http://www.bissell.com Click on Customer Service and then choose User Guide from the left margin of the page. Enter your model number from the label on the back or bottom of your machine to perform the search. You will then be able to download, view, or print the Users Guide. You may also use the address below to arrive at the Users Guide page: http://www.bissell.com/search If the Users Guide is only available in .pdf format, you will need to have Adobe Acrobat Reader in order to view and print it. If you do not have Adobe Acrobat Reader, you can download it free of charge by selecting the yellow Adobe Acrobat box on the left menu. If you would like a copy of the Users Guide mailed to you, please contact BISSELL Consumer Services at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., or Saturday 9 a.m. to 8 p.m., ET. The cost for a Users Guide is approximately $6.00 including shipping and handling.