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My ProHeat 2X® is not suctioning properly. What should I check?

Answer:

Let’s start by figuring out where your carpet cleaner has suction. Check for suction in the hose and at the floor. If you have suction at just one of them, you can scroll down to find some troubleshooting steps for your situation. If you don’t have any suction at all, start below:

We’ll start by figuring out where your carpet cleaner does have suction.

Check for suction at the hose and the floor. If you have it at just one of them, scroll down to find some troubleshooting steps for your situation. If you don’t have any suction at all, start below:

  1. First, check for suction at the motor duct. (You can find it to the far right of the wash-setting dial.)
    1. Make sure the gasket isn’t folded inward.

Proheat 2x motor duct no suction text1

If there’s no suction at the motor-duct, please contact a BISSELL Authorized Service Center. To find one near you, visit our Service Centre lookup, or call 1-800-237-7691. Available 24 hours.

2. If there is suction at the motor-duct, follow these steps.

  1. Remove the tank and check the Floor Nozzle (the long slit where water sprays from). If there are cracks, you’ll need to order a new nozzle, you can do so by clicking here.
  2. If there aren’t any cracks, check the red ‘Tank Lint Screen’ for debris. If the screen is dirty, the suction won’t be very strong. Cleaning the screen should improve suction.

3. Check the Ready Tools Dial for the appropriate setting (floor cleaning or tools). The colored dot on the dial should align with one of the two options.

4.Make sure the Auto-Load Gasket is in place and the tanks are sealed properly.  *Make sure there’s no water in the tanks for this step.

  1. Check the bottom of the 2-in-1 Water Tank and the SmartMix® Formula Bottle to make sure each has a rubber Auto-Loaded Gasket attached and facing outwards. If the gasket is missing, check the base of the machine to make sure they aren’t stuck there. If they are, remove them (a flathead screwdriver or pliers will work) and re-attach the gasket to the Water Tank of Formula Bottle.
  2. Make sure the cap is tightened down correctly on both the 2-in-1 Water Tank and SmartMix® Formula Bottle.

Proheat 2x gasket positioning

5. Check the 2-in-1 Water Tank Assembly for damage or cracks. Make sure it’s seated properly for good suction.

6. Make sure the Water Tank isn’t full on the outside of the bladder. If it is, empty the tank.

  1. Make sure the tank lid is properly attached to the bottom tank. To attach it, hook the front lip of the tank under the groove on the front edge of the bottom tank. Then, secure the latch on the back of the bottom tank.
  2. To check if the tank lid is secure, lift up on the tank handle to see if the two parts detach from each other. This step is better performed over a sink of the tanks aren’t empty.

7. Check to see if the red float flap door (in the tank lid) is shutting prematurely when unit is turned ON. If it is, call BISSELL Consumer Care (see below).

8. Unit must be in the locked, upright position and set to the ‘Tools’ setting for suction to happen through the hose. If handle is tilted back at all while using the hose, it will create a small gap where the handle meets the gasket, above the bottom tank. This will cause little or no suction.

9. At this point, if you still can’t get any suction, it may be best to take your cleaner to a technician. Find the one nearest to you by clicking here or call 1-800-237-7691 and pick option #1.

***Start here if you have suction at the hose but not the floor, or at the floor but not the hose

  1. First, double check your cleaner is set to the correct setting (floors or tools).
  2. If there’s no suction at the floor, see if the Floor Nozzle is clogged. If it is, detaching the nozzle and cleaning the clog should help.
  3. Check the red Tank Lint Screen for debris. If the Lint Screen is dirty, the cleaner will have less suction. Cleaning the screen should restore suction.
  4. See if there’s any damage to the Floor Nozzle, tank lid, or tank. Any break or crack in these parts would reduce suction. Find replacement parts here.
  5. Make sure the end caps are secured tightly with all screws in place.
  6. If there’s no suction at the hose –
    1. Your cleaner must be in the locked, upright position and set to the ‘Tools’ setting for suction to occur through the hose. If handle is titled back at all, it will create a small gap where the handle meets the gasket, above the bottom tank, causing little or no suction.
    2. Next, check the rear cover gasket to make sure it’s in the right place, and not damaged.

Proheat 2x rear cover gasket text

c.  Remove tool on the hose by pressing the release button and check for suction at the end of the hose. If there’s suction without the tool attached, it’s most likely clogged. Try rinsing the tool under a faucet (while it’s unattached).

At this point, if you still can’t get suction, you should see your nearest BISSELL Authorized Service Center. Find one by calling 1-800-237-7691 and chose option #1.

You can also call that number to speak with a representative at the following times:

Monday-Friday 8am-10pm EST

Saturday 9am-8pm EST

Sunday 10am-7pm EST

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