Remember: don’t use vinegar or any solution other than water in the water tank.
1. First, check if the trigger has tension. If it doesn’t, please see step 8. If it does, make sure that you have the sponge plugged into a working outlet and that you’re giving it at least 30 seconds to heat up.
2. Check to see if the tank insert (pictured below) has a hole in it. If it does, please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!
3. If the tank insert assembly does not have a hole in it, see if the brass ball is sitting on the bottom of the tank in the water. If not, shake the tank to see if it falls. If it still isn’t on the bottom, remove the tank, turn it upside down, and rotate the cap assembly 180 degrees. The ball should now drop to the bottom. Note: the siphon tube may also be caught on the air valve at the top of the water tank. If so, unplug the unit, remove the water tank and gently shake the water tank over a sink until the siphon tube is freed.
4. If the siphon tube isn’t caught at the air valve, check to make sure the water tank is properly seated with no gaps.
5. If the water tank is seated properly, unplug the unit, let it cool down and clean the spray tip (pictured below) with a paper clip. You’ll need to remove the water tank.
6. With the water tank still removed, flip the sponge over and insert a paper clip into the other side of the spray tip hole to clear it out.
7. Put the tank back on the unit after refilling with water and replace the microfiber pad or attachment. Let the unit heat up and see if it produces steam after waiting at least 30 seconds.
8. If there’s still no steam, please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!