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Why won't the brush roll on my Powerforce® Helix turn?

Use the following steps if your Powerforce® Helix brush roll won't turn:
  • Unplug your machine, recline it, and turn it over. Detach the access plate by removing the 5 or 6 screws.

access plate

  • Lift the brush roll out of place and slip it out of the belt. Clear away any debris build-up (hair, string, etc.).
  • Grasp the mid-section of the brush roll. Spin the grey end caps. They should spin freely. If not, a new brush roll needs to be ordered.
  • Remove the belt by slipping the other end over the silver peg. Assess the belt for tearing, melting, or breakage. If the belt is tearing, melting, or broken, a new belt needs to be ordered.
  • Replace the belt by pinching one end and slipping it back over the silver peg. 
  • Replace the brush roll by slipping it back through the belt. Line up the end caps of the brush roll and firmly push them back into place.

reinsert brush roll

align tabs on brush roll

  • Replace the brush access plate and reinsert the 5 or 6 screws.

If your brush roll still won't turn, please contact us. A representative will be happy to assist you.

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