FAQ Search Select a Category BarkBath Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go How do you remove the separator grill? Answer: - Make sure to grasp it at the tab at the bottom, not by the edges. The bottom of the separator grill has lock and unlock icons to denote which way it must be turned. Related Questions Why does my CrossWave™ have low or no spray? My Flip-!t® has no suction. What should I do? What are the features I should consider when purchasing a Hard Floor Cleaner? Why don't I have any suction with my machine?