FAQ Search Select a Category BarkBath Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go My Powergroom® Pet Canister Vacuum has no power to the powerhead, but has power to the machine. What should I do? Answer: Make sure the brush motor is turned on at the hose grip. Check that the handle is reclined. If it’s locked in the upright position, the brush motor is automatically shut off. Look if the extension wand power cord is firmly plugged in at the hose grip and at the powerhead. Check the extension wand power cord for damage. If it’s damaged, or if there’s still no power to the powerhead, please take your vacuum to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/support/product-support/service-centers/ or by calling 1-800-237-7691, available 24 hours a day.