FAQ Search Select a Category BarkBath Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go How do I know when to change the water filter on my Symphony™ Answer: Use the following information to determine whether or not your Symphony™ water filter needs to be replaced: Every Symphony™ comes with a filter. Identify the type of filter your machine has using the picture below: If your Symphony™ has a "True Water Filter", the filter beads should be green/white. If your filter beads have turned blue/white, this indicates that your filter is due to be replaced. If your filter beads have turned red/brown and/or they are loosely packed, this indicates that your filter beads need to be re-hydrated. To re-hydrate your filter beads, submerge the filter in cold water for 10-15 minutes. After soaking, the filter beads should become tightly packed and turn green/white. If you have trouble with any of the above steps, please contact us. A representative will be happy to assist you. If Related Questions How do I use my Steam Mop to sanitize my floor? My Steam Shot™ is spraying water only or steam and water. What should I do? Why doesn't my machine heat up? The mop pads will not stay on my Lift-Off ® Steam Mop foot. What can I do?