1. First, check for clogs at the lower hose. The lower hose can be found next to the right hand wheel. Remove the screw from the left side of the lower hose on back of the vacuum and straighten this section of hose by pulling it down or lay the vacuum out flat (you’ll need to push the handle release pedal twice) and roll it on its side with the lower hose towards the top side. Remove the hard plastic hose wand base (held up by a single screw) to expose the lower hose. Look through the hose for obstructions. Push a broomstick through lower hose to unclog. The access plate (the black plastic plate over the brush roll) can also be removed to gain better access to the lower hose. Note: A coat hanger is not recommended to clear a clog as it may damage the hose.
2. Be sure to thoroughly vacuum the target area as the brush will continue to rotate. Brush rotation will cause debris to move up through the hose.
3. See if the height setting is too low. If it is, turn the height adjustment knob (found on the base) to a higher setting.
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