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My pet hair lifter bar is not picking up on my Pet Hair Eraser® or Opticlean® Cyclonic Vacuum. What should I do?

Answer:
  1. Check the lifter bar for correct installation. The word “Front” appears on one edge of the lifter bar. Make sure the side labeled “Front” points away from the vacuum when the lifter bar is down.
  2. See if the lifter bar can move backward and forward freely and easily. The lifter bar should “float” freely forward and backward (to self-adjust to carpeting). If it doesn’t, try the steps below:
    1. If the lifter bar does not freely “float,” sticks, or doesn’t easily move forward and backward, completely remove the 2 screws on either end of the lifter bar and re-attach. Please note: screws must be inserted SLOWLY into position. If a screw gets wedged against a bracket, slightly back out the screw, wiggle the bracket, and reinsert screw.
    2. If this doesn’t resolve the problem, hold each end of the lifter bar and manually force both ends (at the same time) forward and backward 20-30 times to widen the screw hole. If that doesn’t work, you’ll need to order a new bar. You can do so here:http://www.bissell.com/pet-hair-eraser-bar-2037277?productid=66T6
  3. Check the hose for clogs. See our “Clearing clogs” FAQ for details.
  4. If the pet hair lifter bar still won’t pick up hair, please take your vacuum to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/support/product-support/service-centers/ or by calling 1-800-237-7691, available 24 hours a day.
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