Use the following steps if your PowerFresh® Steam Mop is leaving too much water on the floor:
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NOTE: you steam may be leaving water behind because: it's being used on a steam setting that's more than you need or it's being run over the same spot too long.
NOTE: the 15-20 second sanitizing method in the User’s Guide is meant to sterilize the area being cleaned and isn’t necessary during normal use.
- Your water tank should be full and sit flush with the machine. Remove your tank and firmly push it back into place leaving no gaps.
NOTE: using heated water can deform the tank and cause it to sit improperly which can cause leaks. If the tank is deformed, a new tank needs to be ordered.
- With a full water tank, plug your machine in, and after the "Steam Ready" light has stopped blinking, select a steam setting. Wait for the knocking sound to fade and run your machine.
- If your machine still leaves too much water, unplug the machine, remove the water tank, and inspect the tank for cracks/leaks. If a crack/leak is found a new tank needs to be ordered.
- With the water tank still removed, check for cracks on the cap and if the rubber gasket is still attached. If a crack is found or the rubber gasket is not attached, a new cap needs to be ordered.
- Over a sink, push up on the x-valve on the water tank. It should release water. If not, a new cap needs to be ordered.
If your machine still leaves too much water, please contact us. A representative will be happy to assist you.