To get your machine functioning properly, please remove the access plate from the bottom of the machine. Lift tab 1 and release the three latches in order 2-4 as marked. Lift the Brush Cover off. Grasp the Rotating Floor Brush at both ends and lift. Clean strings, hair and other debris from Rotating Floor Brush, paying particular attention to brush ends. Clean strings, hair and other debris from Motor Pulley and Drive Belt areas. Check the belt to ensure it is not broken. If your brush still does not rotate, please contact a local BISSELL Authorized Service Center.
To locate your nearest BISSELL Authorized Service Center, go to the BISSELL Homepage at www.bissell.com. Select the Customer Support tab and enter your zip code to perform your search. You can also locate a Service Center by phone, 24 hours a day, by calling 1-800-237-7691 and choosing option #1.