FAQ Search Select a Category BarkBath Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go My brush is not rotating. What could be wrong? Answer: Remove the access panel, which is on the bottom of the machine. There are 4 tabs to lift on the access panel to remove. Start with tab 1 then 2-4 tabs. Check the brush and belt for any damage. Clean off any debris on the brush. If the brush will not turn by hand, or the belt is broken, these parts will need to be replaced. They can be ordered online at http://www.bissell.com under the Parts and Accessories tab. Related Questions Why is my vacuum sounding loud? What should I check? Where can I get a replacement brush and brush belt for my BISSELL Go Vac? Why doesn't the power cord rewind fully on my Pet Hair Eraser® or Opticlean® Cyclonic Vacuum? My Powergroom® Pet Canister Vacuum power cord does not rewind fully. What should I do?