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Why doesn't the power cord rewind fully on my Pet Hair Eraser® or Opticlean® Cyclonic Vacuum?

Answer:

Make sure the cord isn’t wound or twisted unevenly. Gently pull the cord all the way out until it stops, untwist the cord if necessary, and retract the cord back into the unit.

If the cord still won’t rewind fully, please take your vacuum to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/support/product-support/service-centers/ or by 1-800-237-7691, available 24 hours a day.

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