FAQ Search Select a Category BarkBath Cleaning Formulas Cleaning Tips Commercial Products Corporate Deep Cleaners Hard Floor Cleaners Mops, Brooms and Brushes Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go I have an upright carpet cleaner. When mixing the cleansing formula do I use it full strength or dilute it in my machine? Answer: Each BISSELL machine may have a unique mixing or dilution ratio. To ensure you are mixing or diluting properly, please visit our website & locate your machine for more details. http://www.bissell.com/support/helpful-resources/2x-concentrated-cleaning-formulas/how-to-use-bissels-carpet-cleaning-formulas For additional assistance, contact BISSELL Consumer Care at 1-800-237-7691, Monday- Friday 8 a.m.-10 p.m., Saturday 9 a.m. - 8 p.m. EST or Sunday 10 a.m. - 7 p.m. & a representative would gladly assist you.